Privacy Policy
Effective Date: August 16, 2026
Helpful Guys is operated by LCM Services, carrying on business as “Helpful Guys” (“Helpful Guys,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you use our website, mobile application, booking platform, contractor tools, support services, and related services.
By using Helpful Guys, creating an account, submitting a service request, applying as a contractor, or communicating with us, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
1. Contact Information
If you have questions about this Privacy Policy or how your personal information is handled, you may contact us at:
Helpful Guys / LCM Services
Website: https://www.helpfulguys.ca
Support Page: https://www.helpfulguys.ca/support
Email: helpfulguyspropertyservices@gmail.com
2. Information We Collect
We may collect personal information directly from you, automatically through the platform, or from customers, contractors, service providers, payment processors, and other third parties involved in providing our services.
Information we may collect includes:
Account Information
Name, email address, phone number, password or login credentials, account type, profile details, language preferences, and communication preferences.
Customer Information
Service address, billing details, requested services, booking details, property information, photos, videos, notes, job descriptions, estimates, invoices, reviews, ratings, support requests, and communication history.
Contractor and Service Provider Information
Name, business name, contact details, service areas, services offered, qualifications, licences, insurance or credential information, tax or payout information, job history, communications, ratings, profile information, and approval status.
Payment Information
Payment method details, billing address, transaction records, deposits, invoices, refunds, payout records, and related payment information. Payment card details may be processed by third-party payment providers such as Stripe. Helpful Guys does not store full payment card numbers unless expressly stated by the payment processor.
Location and Property Information
Service addresses, location details entered by users, location information needed to determine service availability, and job-site details required to arrange, estimate, schedule, or complete a service.
Photos, Videos, and Uploaded Content
Images, videos, documents, job-site photos, before-and-after photos, profile documents, credentials, reviews, ratings, messages, and other files uploaded through the platform.
Communications
Messages between customers, contractors, and Helpful Guys; emails; support requests; notifications; customer service records; and other communications sent through or related to the platform.
Device and Technical Information
Device type, operating system, app version, browser type, IP address, crash reports, log data, authentication events, usage information, and other technical information used to operate, secure, troubleshoot, and improve the platform.
3. How We Use Personal Information
We use personal information to:
Create and manage user accounts;
Provide access to the Helpful Guys website and mobile app;
Match customers with available services and service providers;
Process service requests, estimates, bookings, job updates, invoices, deposits, payments, refunds, and payouts;
Verify contractor eligibility, credentials, service areas, and approval status;
Facilitate communication between customers, contractors, service providers, and Helpful Guys;
Provide customer support and respond to questions, complaints, and disputes;
Send booking confirmations, account notices, service updates, reminders, and other transactional communications;
Improve, troubleshoot, test, and secure the platform;
Prevent fraud, abuse, unauthorized access, payment issues, and misuse of the platform;
Maintain records for business, accounting, tax, insurance, legal, and compliance purposes;
Enforce our Terms of Service, contractor agreements, policies, and legal rights;
Comply with applicable laws, regulations, court orders, and lawful requests;
Send marketing communications where permitted by law and with consent where required.
4. Services and Contractor Sharing
Helpful Guys may share necessary job details with independent contractors or service providers so they can review, estimate, accept, schedule, perform, document, or complete requested services.
This may include your name, contact information, service address, job description, photos, videos, requested timing, access instructions, and communication history related to the job.
Contractors and service providers are expected to use this information only for the purpose of providing or evaluating services through Helpful Guys and must handle personal information responsibly.
5. Payments and Third-Party Processors
Helpful Guys may use third-party payment processors, including Stripe, to process payments, deposits, refunds, invoices, and contractor payouts.
When you make or receive a payment, your payment information may be collected and processed directly by the payment processor under its own privacy policy and terms. We may receive limited payment-related information such as transaction status, payment method type, billing details, invoice records, refund status, and payout status.
Card charges may appear on your statement as LCM Services or another disclosed billing descriptor.
6. Third-Party Services
We may use third-party services to help operate Helpful Guys, including services for:
Cloud hosting and database storage;
Authentication and account management;
Payment processing;
Email and notifications;
Maps and location services;
Analytics and crash reporting;
Customer support;
Security and fraud prevention;
AI-assisted customer support or service matching, where enabled.
These third parties may process personal information only as needed to provide services to us or as otherwise permitted by their own terms and applicable law.
7. Photos, Videos, Reviews, and User Content
When you upload photos, videos, documents, reviews, ratings, messages, or other content, we may use that content to:
Understand the requested service;
Prepare estimates;
Document job conditions;
Resolve disputes or complaints;
Support quality control;
Maintain service records;
Improve the platform;
Operate and promote the Helpful Guys platform, where permitted by law and our terms.
Do not upload content that you do not have the right to share, or content that includes unnecessary sensitive information about yourself or others.
8. Location Information
Helpful Guys may collect or use location-related information, including service addresses and approximate location details, to determine service availability, match requests with service providers, provide directions, calculate pricing or taxes, prevent fraud, and support job documentation.
If the app requests device location access, you may control location permissions through your device settings. Some features may not work properly if location access is disabled.
9. Communications and Notifications
We may contact you by email, phone, SMS, push notification, in-app message, or other communication methods for service-related purposes, including booking updates, account notices, payment updates, support responses, contractor updates, and important platform messages.
Marketing messages will only be sent where permitted by law. You may unsubscribe from marketing communications, but you may still receive transactional or service-related messages.
10. Legal Bases and Consent
We collect, use, and disclose personal information with your consent, where necessary to provide requested services, where required to perform or manage agreements, where needed for legitimate business purposes, and where required or permitted by law.
You may withdraw consent in certain circumstances by contacting us. However, withdrawing consent may limit or prevent your ability to use parts of the platform.
11. How We Share Personal Information
We may share personal information with:
Customers, contractors, or service providers involved in a service request;
Payment processors;
Cloud hosting, database, and technology providers;
Email, notification, analytics, support, and security providers;
Professional advisors, including lawyers, accountants, insurers, and auditors;
Government, regulatory, law enforcement, or legal authorities where required or permitted by law;
A buyer, investor, successor, or business partner in connection with a merger, sale, financing, restructuring, or transfer of all or part of our business;
Other parties with your consent or as required to provide the service you requested.
We do not sell personal information in the ordinary meaning of selling customer lists for money.
12. Data Retention
We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business records, comply with legal, accounting, tax, insurance, and reporting obligations, resolve disputes, prevent fraud, and enforce agreements.
Retention periods may vary depending on the type of information and the reason it was collected.
13. Security
We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.
However, no internet, mobile app, email, payment, or storage system is completely secure. You are responsible for keeping your login credentials confidential and notifying us if you believe your account has been accessed without authorization.
14. Accessing and Updating Your Information
You may access or update certain account information through the app or by contacting us.
You may request access to personal information we hold about you, request correction of inaccurate information, or ask questions about how your information is used, subject to legal and operational limits.
We may need to verify your identity before responding to a request.
15. Deleting Your Account
You may request account deletion by contacting us through:
https://www.helpfulguys.ca/support
or by emailing:
helpfulguyspropertyservices@gmail.com
Some information may be retained after account deletion where required or permitted for legal, tax, accounting, payment, fraud prevention, dispute resolution, safety, insurance, or business record purposes.
16. Children’s Privacy
Helpful Guys is not intended for children under 13 years old. Users must be old enough to form a binding agreement or have permission from a parent or legal guardian where required by law.
We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take reasonable steps to delete it.
17. International Storage and Processing
Helpful Guys is based in Canada. Some third-party service providers may store or process personal information in Canada, the United States, or other countries.
When personal information is processed outside your province, territory, or country, it may be subject to the laws of that jurisdiction.
18. Cookies and Similar Technologies
Our website or related services may use cookies, analytics tools, or similar technologies to operate the website, remember preferences, understand usage, improve performance, and support security.
You may control cookies through your browser settings, but some features may not work properly if cookies are disabled.
19. Privacy Laws
Helpful Guys operates from Alberta, Canada. Depending on your location, privacy laws such as Alberta’s Personal Information Protection Act, Canada’s Personal Information Protection and Electronic Documents Act, and other applicable privacy laws may apply.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new effective date.
If we make material changes, we may provide additional notice through the app, website, email, or other reasonable methods.
21. Contact Us
For privacy questions, access or correction requests, account deletion requests, or complaints, contact:
Helpful Guys / LCM Services
Website: https://www.helpfulguys.ca
Support Page: https://www.helpfulguys.ca/support
Email: helpfulguyspropertyservices@gmail.com