Support

Helpful Guys Support

Need help with your account, booking, estimate, payment, contractor application, or service request? The Helpful Guys support team is here to help.

Contact Us

Email:
helpfulguyspropertyservices@gmail.com

Website:
https://www.helpfulguys.ca

Support Page:
https://www.helpfulguys.ca/support

When contacting support, please include as much detail as possible so we can help you faster.

For customers, please include:
Your full name;
The email or phone number on your account;
Your job or booking number, if available;
The service address, if the question is about a booking;
A short description of the issue;
Any helpful screenshots, photos, or documents.

For contractors or service providers, please include:
Your full name or business name;
The email or phone number on your account;
Your contractor application or profile details;
The job number, if the question is about a specific job;
A short description of the issue;
Any helpful screenshots, photos, credentials, or documents.

Common Support Topics

Account Help

Contact us if you need help signing in, updating your account information, changing your contact details, or managing your profile.

Booking and Service Requests

If you have a question about a service request, estimate, booking, job status, appointment timing, service area, or uploaded job details, please include your job or booking number when contacting us.

Estimates and Pricing

Helpful Guys may help arrange estimates from available service providers. Final pricing can depend on the service type, location, property details, scope of work, materials, taxes, fees, timing, and service provider availability.

Payments, Deposits, and Refunds

For payment questions, invoice questions, deposits, refunds, failed payments, or billing concerns, contact support with your account details and job number.

Card charges may appear on your statement as LCM Services or another disclosed billing descriptor.

Contractor and Service Provider Support

Contractors and service providers can contact us for help with applications, approval status, service areas, services offered, credentials, accepted jobs, customer communication, invoices, payouts, or account updates.

Safety or Urgent Issues

If there is an emergency, immediate danger, fire, medical issue, crime, gas leak, electrical hazard, or any situation requiring urgent assistance, call 911 or your local emergency services immediately.

Helpful Guys support is not an emergency service.

Service Availability

Helpful Guys service availability may vary by city, province, season, weather, contractor availability, service type, job scope, licensing requirements, and other conditions.

Privacy Requests

For privacy questions, access or correction requests, or account deletion requests, contact us at:

helpfulguyspropertyservices@gmail.com

You can also review our Privacy Policy at:

https://www.helpfulguys.ca/privacy-policy

Terms and Policies

Use of Helpful Guys may be subject to our terms, agreements, policies, booking details, estimate terms, contractor terms, and other applicable service documents.

Response Time

We try to respond to support requests as soon as reasonably possible. Response times may vary depending on request volume, the nature of the issue, service provider availability, weekends, holidays, and whether additional information is required.

Helpful Guys / LCM Services

Website:
https://www.helpfulguys.ca

Support:
https://www.helpfulguys.ca/support

Email:
helpfulguyspropertyservices@gmail.com